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Why Customer Experience is crucial for you.
The importance of Customer Experience measurement.
Your next challenge is the Customer Experience battlefield.
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Why Customer Experience is crucial for you.
"The purpose of business is to create and keep a customer" as P. Drucker nicely and shortly quoted. This is the start of any business. It...
The importance of Customer Experience measurement.
It is also true for customer experience or "CX", what gets measured gets done. As we will see the measurement is important for several...
Your next challenge is the Customer Experience battlefield.
Once upon a time differentiation towards the competition was made only with price. All products were produced massively in a few...
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